FAQs

Below are the most frequently asked questions from travelers like you. If you have a question that does not appear in this list, please contact us.

• When do the Black Friday deals at Petit Palace Savoy Alfonso XII start?

  The Black Friday hotel offers from Petit Palace Hotels start with an exclusive presale on November 17, 2025, and end on December 1, 2025. Black Friday is the best time of the year to make your hotel reservations. Petit Palace Savoy Alfonso XII offers you 30% discounts plus an additional 10% discount if you are a member of The Tripster Club.

• What services are included in the reservation of Petit Palace Savoy Alfonso XII for Black Friday?

  The Black Friday bookings at Petit Palace Savoy Alfonso XII and the other Petit Palace, Sunotel, and ICON Hotels have the same services and conditions as other bookings. The novelty is the great discount they offer, and the deadline to enjoy these uniquely priced bookings is March 31, 2025.

• Can I accumulate The Tripster Club points with hotel bookings on Black Friday?

  Yes, that is one of the additional benefits for members of our loyalty program. All reservations with The Tripster Club are part of your customer history. The more reservations you make with us, the more benefits there will be, and the easier it will be for you to level up and thus obtain greater discounts and services. Additionally, only members of The Tripster Club have access to the exclusive presale that starts on November 17, 2025.

• What type of rooms at Petit Palace Savoy Alfonso XII have discounts on Black Friday?

  Yes, all the rooms at Petit Palace Savoy Alfonso XII are part of the Black Friday promotion. Choose the room that best suits your travel idea. It will have the Black Friday discount.

• What type of hotel is Petit Palace Savoy Alfonso XII?

  Located facing Madrid's Buen Retiro Park, the Petit Palace Savoy Alfonso XII is a charming boutique hotel designed for travelers like you, offering all the essential services for a perfect stay.

• What category does Petit Palace Savoy Alfonso XII belong to?

  The Petit Palace Savoy Alfonso XII is a 4-star hotel, providing an exceptional experience in Madrid's 'Paisaje de la Luz,' next to Puerta de Alcalá and Retiro Park, with all the necessary services for a boutique stay.

• Who is Petit Palace Savoy Alfonso XII oriented towards?

  The Petit Palace Savoy Alfonso XII caters to different types of travelers, including families with children, couples, adults, friend groups, and professionals.

• Is Petit Palace Savoy Alfonso XII suitable for families with children?

  As an ideal destination for families with kids, the Petit Palace Savoy Alfonso XII offers various family services, from cribs and high chairs to gifts for the little ones and specially designed breakfasts for them. Explore the experience at Petit Palace's family hotels.

• What are the check-in and check-out times at Petit Palace Savoy Alfonso XII?

  The check-in time at the Petit Palace Savoy Alfonso XII is at 2:00 PM, while check-out is at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Savoy Alfonso XII?

  Yes, at the Petit Palace Savoy Alfonso XII, early check-in is possible subject to availability. Contact our reception team to confirm the possibility of accessing your room earlier.

• Can you stay in Petit Palace Savoy Alfonso XII after checking out?

  The Petit Palace Savoy Alfonso XII allows access to common spaces like the reception and lobby. Additionally, we offer a storage service at the reception to secure your belongings while you enjoy the city until the very last moment.

• If I arrive early at Petit Palace Savoy Alfonso XII, can I enjoy the facilities?

  Welcome to the Petit Palace Savoy Alfonso XII. If you arrive early, you can enjoy our beautiful building and a relaxation area in the reception while we prepare your room. Get in touch with our reception and discover the hotel's services.

• Can I store my luggage before check-in or after check-out at Petit Palace Savoy Alfonso XII?

  Yes, at the Petit Palace Savoy Alfonso XII, we take care of your luggage if needed. Contact our reception staff first to manage your bags before and after your stay.

• Does Petit Palace Savoy Alfonso XII serve a buffet breakfast?

  Yes, the breakfast at Petit Palace Savoy Alfonso XII offers a classic or healthy buffet for you to choose what you want to eat or drink, with a variety of sweet and savory options, as well as usual products for children.

• Are there dining options available for people with food intolerances at Petit Palace Savoy Alfonso XII?

  At Petit Palace Savoy Alfonso XII, our buffet breakfast includes alternatives for travelers with allergies or intolerances, such as gluten-free products, vegan options, and healthy foods. Contact us to learn about our available alternatives.

• Does Petit Palace Savoy Alfonso XII have a restaurant?

  No, the Petit Palace Savoy Alfonso XII does not have a restaurant. It has a breakfast room and areas for events but does not have a restaurant on its premises.

• Is breakfast complimentary at Petit Palace Savoy Alfonso XII?

  You can choose to stay with or without breakfast included at the Petit Palace Savoy Alfonso XII. If you decide to forego it, you still have the option to enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Savoy Alfonso XII?

  Enjoy breakfast at the Petit Palace Savoy Alfonso XII from 7:00 AM to 10:30 AM on weekdays and from 8:00 AM to 11:00 AM on weekends.

• Are cots available in the rooms at Petit Palace Savoy Alfonso XII?

  Yes, at the Petit Palace Savoy Alfonso XII, a family-oriented establishment, we have baby cribs available. Request one in your reservation or at the reception, and we'll set it up in your room for your baby's comfort.

• Does Petit Palace Savoy Alfonso XII offer laundry service?

  Yes, the Petit Palace Savoy Alfonso XII offers laundry service during your stay. Inquire at reception to learn about the terms of this service, including delivery times and additional costs.

• What types of rooms does Petit Palace Savoy Alfonso XII have?

  At the Petit Palace Savoy Alfonso XII, you'll find small double, double, double with views of Retiro Park, triple, quadruple, junior suite, and apartment with views of Retiro Park rooms.

• Are there safes in the rooms at Petit Palace Savoy Alfonso XII?

  Yes, all rooms at the Petit Palace Savoy Alfonso XII feature a safety deposit box for your convenience.

• Are hairdryers available at Petit Palace Savoy Alfonso XII in the rooms?

  Yes, in all rooms at the Petit Palace Savoy Alfonso XII, you'll find a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Savoy Alfonso XII?

  Yes, all rooms at the Petit Palace Savoy Alfonso XII have a minibar to store drinks, food, or items that require refrigeration.

• Is Petit Palace Savoy Alfonso XII a pet-friendly accommodation?

  Yes, the Petit Palace Savoy Alfonso XII is a pet-friendly accommodation that accepts dogs, birds, cats, and other pets.

• Are pets allowed in the rooms at Petit Palace Savoy Alfonso XII?

  Yes, the Petit Palace Savoy Alfonso XII is a pet-friendly hotel that allows you to stay with your furry companion in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Savoy Alfonso XII?

  Yes, the Petit Palace Savoy Alfonso XII is pet-friendly and has no additional costs if you book through our official website. If booking through an unofficial website, there's an additional cost of €25 per pet's stay.

• What pet services does Petit Palace Savoy Alfonso XII offer?

  At the Petit Palace Savoy Alfonso XII, we have feeding bowls and special beds for your pet.

• In what languages is reception attended at Petit Palace Savoy Alfonso XII?

  At the Petit Palace Savoy Alfonso XII, our reception team will be happy to assist you in English, French, German, Italian, Portuguese, Russian and Spanish.

• What services does Petit Palace Savoy Alfonso XII offer at reception?

  At Petit Palace Savoy Alfonso XII, we offer useful services such as Wi-Fi internet, laundry, free bicycle rental, lobby bar, MIFI device, and tourist information, among others.

• What is the smoking policy at Petit Palace Savoy Alfonso XII?

  At the Petit Palace Savoy Alfonso XII, smoking is not allowed in the rooms, making it a smoke-free hotel.

• Is Petit Palace Savoy Alfonso XII a hotel committed to environmental sustainability?

  Yes, the Petit Palace Savoy Alfonso XII is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable procurement.

• Do the rooms at Petit Palace Savoy Alfonso XII have free Wi-Fi?

  Wi-Fi internet connection at the Petit Palace Savoy Alfonso XII is completely free for our guests, and you can enjoy excellent internet quality in both rooms and common areas.

• What parking options does Petit Palace Savoy Alfonso XII offer?

  At the Petit Palace Savoy Alfonso XII, we don't have our parking, and the area is not suitable for parking as it is located on a street without parking. Yes, we have a loading and unloading area for luggage. Please ask at reception for more details on nearby parking (Montalbán and Serrano Park).

• Are there accessible rooms for people with disabilities at Petit Palace Savoy Alfonso XII?

  At the Petit Palace Savoy Alfonso XII, you'll find accessible rooms with spacious areas and bathrooms adapted for people with disabilities. Inquire at reception to learn more about the facilities we offer for travelers with disabilities.

• Are there discounts for returning guests at Petit Palace Savoy Alfonso XII?

  At the Petit Palace Savoy Alfonso XII, you'll receive benefits from your first stay by joining the Club Tripster, where you can enjoy a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and access to premium services. I want to be a Tripster!